When should you discuss this service?
- Repeated pest sightings in part of a home or property.
- Unidentified insects you want to describe before requesting service.
- Discussing treatment of a specific area rather than assuming the whole property needs treatment.
- Recurring observations after previous work, with details of what happened and when.
These examples help start an enquiry. They are not a diagnosis or confirmation of the required work.
What should you agree before work begins?
Explain where pests appear, when you noticed them and whether sightings involve one or more rooms. An available photo may help, but a description alone does not confirm the species or extent of the issue.
Before the visit, discuss included areas, the proposed service and preparation. Mention children, pets or people with particular needs so you can request instructions suited to the actual product and procedure.
We do not describe pesticides as completely safe or publish mixing instructions. Ask about the proposed product, its directions and any need to leave or re-enter the premises. One visit is not assumed to suit every case, and follow-up is not automatically included.
General steps for coordinating the work
These steps describe how an enquiry is organised. They are not a specification of ARKAN's technical procedures or equipment.
Explain what you have observed
Describe the pests, sighting locations, district and property type.
Agree on the service scope
Define the included areas, preparation and instructions before the visit.
Review instructions and follow-up
Clarify post-work requirements, how to request follow-up if sightings recur and whether it has a separate charge.
How is the service cost determined?
There is no fixed price advertised on the website. Describe the situation, then clarify the scope, cost and any separately charged work before confirming the enquiry.
- The observed issue and area requiring treatment.
- The number of areas or units included.
- Agreed execution and follow-up requirements.
Information that helps us understand your enquiry
- Pest type or description
- Where pests appear
- Property type and district
State the approximate area or number of rooms, previous treatment and its date if known. Share an available photo without handling pests or applying products before instructions are clear. Do not share sensitive personal information irrelevant to the enquiry.
Prepare your enquiry on the contact page →Frequently asked questions about Pest control
Do I need to know the pest species before contacting you?
No. Describe its appearance and location, or share an available photo. Details can be clarified without relying on your guess alone.
Will I need to leave the premises?
That depends on the agreed product and procedure. Request clear instructions before work begins rather than assuming one rule applies to every service.
Is a follow-up visit included?
Ask when discussing the quotation. No number of visits, free follow-up or undocumented warranty is assumed.
Should I treat the area myself before the visit?
First explain any previous products used and ask about preparation. The website does not provide pesticide use or mixing instructions.