When should you discuss this service?
- A damp patch or recurring water mark in a specific location.
- Water collecting without a source you can identify.
- A change in water consumption that warrants enquiry, without assuming a leak is the cause.
- A need to clarify the source before agreeing to repairs or waterproofing.
These examples help start an enquiry. They are not a diagnosis or confirmation of the required work.
What should you agree before work begins?
Visible signs help start the discussion but do not establish the cause. Explain when the issue appeared, whether it relates to use of a particular room or facility, and whether the same area has been repaired before.
Leak detection and repair are different requests. Agree on the inspection scope, how findings will be reported and whether later repairs are included or require a separate agreement.
We do not promise that every case can be investigated without opening surfaces, nor assume opening is needed from a photo alone. Access and inspection limits are discussed after reviewing the details. If a particular organisation requires a document, clarify its requirements first; an accredited report is not assumed to be available.
General steps for coordinating the work
These steps describe how an enquiry is organised. They are not a specification of ARKAN's technical procedures or equipment.
Identify the suspected location
Share the district, property type, visible signs and when they appeared.
Agree on the inspection scope
Discuss the area to be inspected, access and any specific requirements.
Review findings and the next step
After inspection, clarify the findings and anything requiring follow-up or a separate quotation before approving additional work.
How is the service cost determined?
There is no fixed price advertised on the website. Describe the situation, then clarify the scope, cost and any separately charged work before confirming the enquiry.
- The number of suspected locations and size of the inspection area.
- Property type and access to the location.
- The inspection scope and any agreed additional work.
Information that helps us understand your enquiry
- Where damp or leakage appears
- Property type and district
- Photos of visible signs, if available
Share overview photos if available, identifying the floor and whether the signs are on a ceiling, wall or floor. Mention relevant repairs. Do not dismantle components or access unsafe areas to take photos.
Prepare your enquiry on the contact page →Frequently asked questions about Water leak detection
Does all damp indicate a leak?
A description or photo alone cannot establish the cause. Initial contact helps us understand the signs and determine what needs inspection, rather than provide a confirmed diagnosis.
Does leak detection include repairing the issue?
Do not assume that it does. Clarify the service scope and cost and whether repairs are included or will be discussed after assessment.
Can photos identify the source?
Photos help explain the situation before a visit, but may not replace inspection and do not guarantee identification of the source.
I need a report for a particular organisation. What should I do?
State the organisation and document requirements when contacting us, and confirm availability before agreement. The website makes no claim that reports are accredited by an official body.