When should you discuss this service?
- Arranging tank cleaning to suit the property's needs.
- Visible observations you want to discuss before requesting cleaning.
- Uncertainty about whether the work is cleaning alone or involves another tank issue.
- Coordinating cleaning for more than one tank at the same property.
These examples help start an enquiry. They are not a diagnosis or confirmation of the required work.
What should you agree before work begins?
Start with whether the tank is underground or elevated, the number of tanks and their locations. If you do not know the capacity, say so rather than guessing; it can be clarified on contact.
Discuss the cleaning scope, arrangements with property users, preparation and expected duration for the specific situation. The website does not assume a fixed duration or one procedure for every tank.
Tank cleaning does not automatically repair leaks or renew waterproofing, and is not certification that water is fit to drink. Specify any testing or documentation needs separately before agreement.
General steps for coordinating the work
These steps describe how an enquiry is organised. They are not a specification of ARKAN's technical procedures or equipment.
Describe the tank
Share the type, quantity, approximate capacity and district.
Define the visit requirements
Ask about preparation, coordination, cleaning scope and cost.
Carry out and review the agreed work
Review the agreed work and ask about any observation requiring another service rather than automatically adding it to the enquiry.
How is the service cost determined?
There is no fixed price advertised on the website. Describe the situation, then clarify the scope, cost and any separately charged work before confirming the enquiry.
- The number and size of tanks.
- Tank type, location and accessibility.
- Its condition, work scope and any additional requirements you approve.
Information that helps us understand your enquiry
- Underground or elevated tank
- Approximate capacity, if known
- Tank location and access
Share an existing exterior photo or capacity details, and explain any property access arrangements. Do not enter the tank to take photos or prepare the enquiry. Describe the information you already know.
Prepare your enquiry on the contact page →Frequently asked questions about Water tank cleaning
Are tank washing and tank cleaning separate requests?
This page combines both terms into one enquiry. Explain the outcome you need, then agree on the actual scope without booking duplicate services.
Can I enquire if I do not know the tank capacity?
Yes. State the type, quantity, location and available details. Size can be clarified when you contact us.
Does cleaning include waterproofing?
Waterproofing is a separate service with requirements specific to the tank's condition. If both are needed, mention this so each scope can be clarified.
Should I empty the tank before contacting you?
Do not make special preparations based on assumptions. Ask what is needed and when, so the visit and property coordination requirements are clear.